FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client. 
We have tried to answer the most common questions.
Glow Surfaces
Below are some common questions about Glow Surfaces.
1. What is Glow Surfaces?
Glow Surfaces provides high-quality resin-bound surfacing solutions for residential and commercial projects. Our products include UV-stable resins, durable aggregates, and professional-grade tools for long-lasting results.
2. Are Glow Surfaces products suitable for outdoor use?
Yes. All our resin-bound systems are weather-resistant, UV-stable, and designed to withstand outdoor conditions without discoloration or deterioration.
3. How long does a Glow Surfaces installation last?
When installed and maintained correctly using Glow Surfaces approved materials, our resin-bound surfaces have a lifetime performance warranty covering structural integrity, UV stability, and aggregate bond strength.
4. Can I install Glow Surfaces products myself?
We recommend professional installation by trained installers to ensure optimal performance. DIY installations may affect warranty eligibility.
5. How do I maintain my Glow Surfaces installation?
- Clean regularly with mild soap and water.
- Avoid harsh chemicals or abrasive tools.
- Inspect for debris or leaves that may trap moisture.
- Follow the Glow Surfaces Maintenance Schedule for best results.
6. Are Glow Surfaces resins safe?
Yes. Our resins are non-toxic once cured and comply with all U.S. federal and state safety standards. Always use PPE (gloves, masks, eye protection) during mixing and application.
7. Do you ship internationally?
Currently, we primarily ship within the United States. For international orders, please contact us for a custom shipping quote.
8. What is included in the Glow Surfaces Lifetime Warranty?
Our warranty covers:
- Structural integrity of the resin-bound system
- UV stability of UV-stable resin systems
- Bond strength and durability of approved aggregates
Warranty is valid when installed with approved materials and maintained as per our guidelines.
9. How do I make a warranty claim?
Contact us at support@glowsurfaces.com with:
- Proof of purchase
- Installer details
- Photos of the affected area
We may arrange a site inspection before confirming eligibility.
10. Can I return unused Glow Surfaces products?
- Tools, accessories, and unused merchandise in original packaging may be returned within 14 days.
 Resin kits, aggregates, custom blends, and consumables are non-returnable.
