Privacy Policy

Last Updated: September 9, 2026

Glow Surfaces (“Glow Surfaces,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. Information We Collect
We may collect and process the following categories of personal data:
· Identity & Contact Data: name, address, email, telephone number.
· Transaction Data: payment details, billing and shipping addresses, order history.
· Technical Data: IP address, browser type, operating system, cookies, and analytics data.
· Marketing Data: your communication preferences, marketing opt-ins.
· Correspondence: information provided in emails, forms, or customer service interactions.

We do not knowingly collect data from children under 16.

2. How We Use Your Data
We use your personal data to:
· Process and deliver your orders.
· Manage payments and refunds.
· Respond to inquiries and provide customer support.
· Improve our website, products, and services.
· Send marketing communications (only if you have given consent).
· Comply with legal, tax, and regulatory obligations.

3. Legal Bases for Processing
We process your data under the following grounds:
· Contract: to perform our obligations under a sale or service contract.
· Consent: where you opt-in to marketing or newsletters.
· Legal Obligation: for tax, accounting, and compliance with applicable law.
· Legitimate Interests: to operate our business efficiently, prevent fraud, and improve services.

4. Sharing Your Data
We may share your data with trusted third parties, including:
· Delivery and courier partners.
· Payment processors.
· IT, hosting, and analytics providers.
· Professional advisors (accountants, legal).

We do not sell your personal data to third parties.

5. SMS and Text Messaging
If you provide your mobile phone number and consent to receive text messages from Glow Surfaces LLC, we use that number to send customer care messages about your quote or order, including quote follow-ups, order confirmations, and shipping and delivery updates.
Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third parties.
You may opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at info@glowsurfaces.com or 941-415-0273.
For full program details, see our SMS Terms and Conditions.

6. International Transfers
If your data is transferred outside the United States (for example, through cloud hosting providers), we ensure that appropriate safeguards and contractual protections are in place.

7. Data Retention
We retain personal data only for as long as necessary:
· Customer and order records: up to 7 years (legal requirement).
· Marketing data: until you withdraw consent or unsubscribe.
· Technical/cookie data: in accordance with our Cookie Policy.

8. Your Rights
Under applicable U.S. privacy laws (including the California Consumer Privacy Act - CCPA), you have the right to:
· Request access to your personal data.
· Request correction or deletion.
· Opt out of the sale or sharing of personal data (where applicable).
· Object to or restrict processing.
· Withdraw consent for marketing at any time.
· Request data portability.

You may exercise these rights by contacting us at:
Email: support@glowsurfaces.com

9. Data Security
We use technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

10. Cookies
Our website uses cookies to enhance user experience and analyze site usage. Please see our Cookie Policy for full details.

11. Complaints
If you have concerns about how we handle your data, please contact us first. U.S. residents may also have the right to raise complaints with their state attorney general’s office or relevant data protection authority.

12. Contact Us
If you have any questions about this Privacy Policy or your data rights, contact:

Glow Surfaces
Email: support@glowsurfaces.com

Signed,
Director
Glow Surfaces